Return and Refund Policy

Return and Refund Policy
Last updated: May 27, 2025

This Return and Refund Policy explains your rights and our procedures regarding returns, exchanges, and refunds for products purchased from our Service. We aim to ensure your satisfaction with every purchase.

Returns

  • You may return most new, unopened items within 30 days of delivery for a full refund.

  • To be eligible for a return, the item must be unused, in the original packaging, and in the same condition you received it.

  • Certain items may be non-returnable or subject to special return conditions (such as perishable goods or customized products). Please check the product description for details.

Return Process

  • To initiate a return, please contact our support team at TechSupport@vivekflowers.com with your order number and reason for return.

  • We will provide you with instructions and a return authorization if applicable.

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days using the original payment method.

  • Shipping costs are non-refundable, except in cases where the return is due to our error.

  • If you receive a refund, the cost of return shipping may be deducted from your refund amount.

Exchanges

  • We only replace items if they are defective or damaged.

  • To request an exchange, contact us at TechSupport@vivekflowers.com with details of the issue and your order information.

Late or Missing Refunds

  • If you haven’t received your refund after 10 business days, please check with your bank or credit card company first.

  • If you still have not received your refund, contact us at TechSupport@vivekflowers.com.

Non-Returnable Items

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

  • Any items marked as final sale or non-returnable in the product description

Contact Us

For any questions about returns or refunds, please contact us:

Email: TechSupport@vivekflowers.com